Before you check anythingStop using an appliance that leaks, smells of burning, overheats or trips the electrics. Disconnect power only when safe. Keep checks to the user-maintenance steps in your exact model’s manual; never open electrical covers or bypass a safety device.
Common symptom · multiple brandsWashing machine not draining
Water left in the drum can be linked to a blocked filter, restricted drain hose or a pump fault. A machine may also refuse to spin while water remains.
First checks & when to book
What you can check
Look for a visible kink in an accessible drain hose and check whether the connected sink drains normally. Only clean a user-accessible filter as your manual describes: switch off, unplug safely and let the water cool first. Do not force a stuck filter.
When to arrange a repair
Arrange a visit if water remains, the pump makes unusual noises or the problem returns. We can assess the drainage system before discussing any parts.
Washing machine leaking
Water around the machine needs attention. Possible sources include the door seal, detergent drawer, hose connections and internal components.
First checks & when to book
What you can check
Stop the cycle. Switch off and unplug only if the plug is safely accessible and dry. Close the water supply tap if safe. Note where the water first appeared; do not remove panels or run another wash to investigate.
When to arrange a repair
A recurring leak, damaged seal or water underneath the machine needs diagnosis before further use. Send a photo of the leak location with your enquiry.
Washing machine not spinning
An uneven load, selected programme or drainage problem can prevent a spin. Persistent faults may need investigation of the drive or controls.
First checks & when to book
What you can check
Check whether the selected cycle includes a spin and whether water is still in the drum. Once the door unlocks normally, redistribute an uneven load using the guidance in your manual. Do not force the door open.
When to arrange a repair
Book an assessment if the machine still will not spin, makes unusual sounds or repeatedly stops with a balanced load.
Dishwasher not draining
A small amount of water near the filter may be normal; standing water across the tub after a finished cycle can indicate restricted drainage.
First checks & when to book
What you can check
Switch off and unplug safely before cleaning the removable filter as instructed in your manual. Watch for broken glass. Check that the connected sink drains normally. Do not remove covers, disconnect hoses or tilt the appliance.
When to arrange a repair
Arrange a repair if standing water remains after the permitted checks, a leak appears or the fault keeps returning.
Dishwasher not cleaning properly
Poor results can be linked to loading, dirty filters, detergent or spray-arm obstruction. Persistent problems can involve circulation or heating.
First checks & when to book
What you can check
Check loading, the detergent instructions and the programme selected. With the appliance switched off, clean only removable filters and spray arms that your manual identifies as user-maintenance items.
When to arrange a repair
If dishes remain dirty or the machine repeatedly stops, describe the results and any code when arranging a visit.
Fridge not cooling
A warm fridge needs prompt attention. Settings, door closure and blocked internal air vents are worth checking; a cooling fault requires diagnosis.
First checks & when to book
What you can check
Check that the appliance has power, the door closes fully and food is not blocking internal air vents. Confirm the temperature setting in your manual and move perishable food to suitable cold storage if needed.
When to arrange a repair
If cooling does not recover or a warning persists, contact us with the model and symptoms. A warm fridge alone does not identify which component needs repair.
Manufacturer reference ↗Freezer not freezing
Softening food or a persistent temperature warning can indicate a door, airflow or cooling problem. Heavy frost can also affect operation.
First checks & when to book
What you can check
Check the door is fully closed and the temperature setting is correct. Keep the door closed as much as possible and move food to suitable frozen storage. Do not chip ice away or use a heater to defrost the appliance.
When to arrange a repair
Contact us if the freezer remains warm, ice rapidly returns or a warning continues. Share any unusual noise and the model number.
Oven not heating
The oven may have power but fail to heat. Timer settings, the selected mode and heating-system faults are possible causes.
First checks & when to book
What you can check
Check the selected cooking mode and whether the clock or automatic timer needs setting, using your manual. Do not remove covers or attempt to test an element. For gas-appliance faults, use a suitably Gas Safe registered engineer.
When to arrange a repair
If an electric oven remains cold or heats unevenly after the settings check, arrange diagnosis. We discuss proposed parts or additional work before proceeding.
Manufacturer reference ↗Tumble dryer not drying clothes
Long drying times can relate to loading, the selected programme, filters or ventilation. Heating and sensor faults may also need assessment.
First checks & when to book
What you can check
Follow your manual to clean the lint filter and empty the water tank where fitted. Check the load size and accessible vent for obstruction. Clean a condenser only if your model manual allows it; heat-pump designs differ.
When to arrange a repair
Arrange a visit if clothes remain damp after the permitted maintenance or the dryer repeatedly stops. Stop using it if there is a burning smell or overheating.
Manufacturer reference ↗Samsung 5C / 5E: not draining
These Samsung codes indicate a drainage problem. They are different from the Sud excess-foam warning.
First checks & when to book
What you can check
Check the accessible drain hose and follow your model manual for filter care. Unplug safely and let hot water cool first.
When to arrange a repair
Persistent drainage faults need assessment.
Manufacturer reference ↗Samsung 4C / 4E: water supply
The machine is reporting a water-supply problem.
First checks & when to book
What you can check
Check that the water tap is open and an accessible inlet hose is not kinked.
When to arrange a repair
If the warning continues, arrange a diagnosis.
Manufacturer reference ↗Samsung dE / dC: door warning
These codes can indicate a door-related problem.
First checks & when to book
What you can check
Check for trapped laundry and close the door normally without forcing it.
When to arrange a repair
A repeated warning needs investigation.
Manufacturer reference ↗Samsung Sud: excess foam
Sud indicates excess foam rather than the 5C/5E drainage fault.
First checks & when to book
What you can check
Follow the foam guidance in your model manual and check detergent dosage.
When to arrange a repair
Seek advice if the warning persists or water leaks.
Manufacturer reference ↗Samsung UE / Ub: unbalanced load
These warnings indicate an unbalanced load.
First checks & when to book
What you can check
Redistribute laundry once the door unlocks normally, following your manual.
When to arrange a repair
Repeated warnings with a balanced load merit assessment.
Manufacturer reference ↗Hotpoint F05: drainage problem
F05 can indicate a waste-pipe blockage or pump issue. The machine may retain water and keep the door locked.
First checks & when to book
What you can check
Check accessible drainage and the manual’s user-filter guidance. Do not force the door or a stuck filter; let hot water cool before any permitted draining.
When to arrange a repair
If the fault remains after basic checks, book a drainage assessment.
Manufacturer reference ↗Hotpoint F06: door-lock fault
Hotpoint identifies F06 as a door-lock fault.
First checks & when to book
What you can check
Check that no laundry is caught in the door and close it normally. Do not force a locked door or bypass the lock.
When to arrange a repair
A persistent F06 warning needs assessment of the locking system.
Manufacturer reference ↗Hotpoint F08: heater fault
Hotpoint lists F08 as a heater fault. A code alone does not establish which part must be replaced.
First checks & when to book
What you can check
Record the exact code and model. Do not open panels or attempt electrical checks.
When to arrange a repair
Arrange diagnosis before further use, especially if the appliance trips the electrics.
Manufacturer reference ↗AEG E20 / E21 / C2: not draining
These codes can accompany a drainage problem, with water left in the drum or an incomplete spin.
First checks & when to book
What you can check
Check an accessible drain hose for kinks and use only the user-maintenance steps in your model manual. Switch off and unplug safely; let water cool before permitted filter care.
When to arrange a repair
If water remains or the warning returns, arrange a drainage assessment.
Manufacturer reference ↗Zanussi E20 / E21 / C2: drainage
These warnings can relate to a drainage problem. Check the code against the manual for your exact model.
First checks & when to book
What you can check
Look for visible restrictions in an accessible drain hose. Follow your manual for filter maintenance, with power safely disconnected and water cooled first.
When to arrange a repair
Book an assessment if the machine still retains water or will not finish its cycle.
Manufacturer reference ↗Siemens E18 / F18: not draining
Siemens identifies E18/F18 as a drainage problem. A restriction or pump issue can leave water in the drum.
First checks & when to book
What you can check
Check an accessible drain hose for kinks. Use only the filter-care instructions in your model manual, disconnecting power safely and allowing hot water to cool.
When to arrange a repair
If the code returns or the filter cannot be opened normally, arrange a visit.
Manufacturer reference ↗Bosch E15: leak protection
Bosch identifies E15 as a water-leak protection warning.
First checks & when to book
What you can check
Stop using the dishwasher. Turn off its water supply and disconnect power only if it is safe and dry to do so. Do not tilt it or empty the base to clear the warning.
When to arrange a repair
Arrange an assessment to find the leak or triggering fault before restarting.
Manufacturer reference ↗Miele F53: drum-drive fault
Miele identifies F53 as a technical fault involving the drum drive.
First checks & when to book
What you can check
Record the code and model. This needs a technician; do not remove covers or attempt a motor repair.
When to arrange a repair
Contact us to discuss a diagnostic visit and repair options.
Manufacturer reference ↗ Code meanings and maintenance steps can vary by model. Use the linked manufacturer reference and your exact appliance manual. These guides describe possible causes; a diagnostic visit may be needed to establish the repair.
